Terms & Conditions

MACBRIT Solutions Ltd. T/A Universal Motorcycle Training®

Terms & Conditions

Version 2026.1 – Valid from 08/06/2026

Company: MACBRIT Solutions Ltd. T/A Universal Motorcycle Training®

Website: www.universalmct.co.uk

Contact: contact@universalmct.co.uk

Address: Universal Motorcycle Training®, 82 Sunleigh Road, Alperton, Wembley, HA0 4LR

These Terms & Conditions apply to all bookings made with Universal Motorcycle Training® unless separate written terms are agreed. By making a booking, paying for a course, attending a course, using our motorcycles, using our equipment, or attending a DVSA test arranged through us, you agree to these Terms & Conditions.

Nothing in these Terms & Conditions affects your statutory rights. Nothing in these Terms & Conditions limits or excludes any liability that cannot legally be limited or excluded.

1. Booking, payment and acceptance of these Terms

1.1 A booking is confirmed only when payment has been received and Universal Motorcycle Training® has issued a booking confirmation by email, SMS, or through our booking system.

1.2 When you book online, by telephone, by email, or in person, you are responsible for checking that the course type, date, training site, start time, licence category, motorcycle type, and any special requirements are correct.

1.3 When you book online, you may be asked to confirm that you have read and accepted these Terms & Conditions before payment is taken. Our booking system may keep a timestamped record of that acceptance.

1.4 Your booking confirmation or reminder may include important joining instructions, including what to bring, licence requirements, eyesight requirements, PPE requirements, cancellation/rebooking deadlines, and any DVSA test information. You must read all joining instructions before attending.

1.5 Some consumer cancellation rights may not apply to dated training services booked for a specific date or period. Where statutory cancellation rights do apply, these Terms & Conditions do not remove those rights. Where you ask us to reserve a dated course, allocate instructors, allocate motorcycles, allocate equipment, arrange DVSA tests, or begin providing services within any applicable cancellation period, you agree that we may start providing and arranging the service before that period expires.

1.6 We may refuse or cancel a booking where the information supplied to us is incomplete, inaccurate, misleading, unsafe, or incompatible with the course booked.

2. Licence

2.1 On the day of your training or DVSA test, you must hold and be in possession of a valid driving licence showing the correct entitlement for the training or test being taken. It must be produced to your trainer or DVSA examiner at registration.

2.2 You must bring your original physical driving licence to every training session and every DVSA test. No photocopies, photographs, screenshots, digital images, or alternative forms of ID are accepted as a substitute for the original licence.

2.3 If you fail to bring the correct original licence, or if your licence cannot be accepted or verified, your training or DVSA test cannot proceed. The session will be treated as unable to proceed because you did not meet the course eligibility requirements, and the fees for that session may be forfeited.

• European licence holders must bring any required confirmation of registration of the licence in the United Kingdom, such as D91 or D58/2, showing provisional motorcycle entitlement where applicable.
• If you produce an older paper-style licence, you must also produce a valid and up-to-date passport as photographic identification. No other form of photographic ID will be accepted unless we confirm this in writing before the course.
• If your licence is expired, revoked, suspended, invalid, does not show the correct entitlement, or appears to show 12 or more penalty points without evidence that you remain legally entitled to ride, training or testing cannot proceed.

2.4 You are responsible for checking that your licence is valid, up to date, and suitable for the course or test before booking and before attending. You can check your licence entitlement on GOV.UK: https://www.gov.uk/view-driving-licence

2.5 As part of our due diligence and DVSA compliance process, we may ask for information needed to verify your licence with DVLA, including your driving licence number, date of birth, postcode, National Insurance number, or a DVLA check code. Refusal to provide information reasonably required for licence verification may mean training or testing cannot proceed.

3. Eyesight check and corrective lenses

3.1 A compulsory eyesight check will be carried out at the start of CBT and may also be carried out at the start of any other practical motorcycle training, refresher training, full licence training, or DVSA test preparation session. For CBT, this forms part of Element A.

3.2 You must be able to read, in good daylight, a standard vehicle registration number plate from a distance of 20 metres. Where an older-style number plate is used, the distance may be 20.5 metres. You may wear glasses or contact lenses to meet this standard.

3.3 If you need glasses or contact lenses to pass the eyesight check, you must bring them with you and wear them throughout the whole training session, including on-site riding, on-road riding, and any DVSA test. You must not remove them while riding.

3.4 You are responsible for making sure that your eyesight meets the legal standard for riding before attending your course. If you have an eyesight condition that may affect your ability to ride safely, you must seek advice from an optician or medical professional and, where required, notify DVLA before attending.

3.5 If you cannot pass the eyesight check, or if you forget the glasses or contact lenses that you need in order to pass it, training cannot continue. This is a safety-critical and legal requirement. Your session will be treated as unable to proceed because you did not meet the course eligibility requirements, and the fees for that session may be forfeited unless management agrees otherwise in exceptional circumstances.

3.6 If, during training, the instructor has genuine safety concerns about your eyesight, even after an initial pass, the instructor may pause or terminate the session in the interests of safety. We may ask you to obtain evidence of an eyesight test from a qualified optician before rebooking.

3.7 We may record whether you passed or failed the eyesight check and whether glasses or contact lenses were required. We will not record detailed medical information unless it is necessary for safety, legal, insurance, regulatory, or safeguarding purposes. Any such information will be handled in accordance with our Privacy Policy.

3.8 We strongly recommend that all riders have regular eyesight checks with a qualified optician and do not wait until a CBT course, motorcycle training session, or DVSA test to discover an eyesight problem.

For further information, please refer to GOV.UK eyesight guidance: https://www.gov.uk/driving-eyesight-rules

4. Attendance, lateness and no-shows

4.1 You must attend all scheduled training days, sessions, and DVSA tests in full and on time. Please allow sufficient time for traffic, public transport delays, parking, weather, and finding the training site.

4.2 DVSA-regulated courses, including CBT, must be delivered in sequence and cannot be delayed, shortened, or rearranged on the day for one individual. CBT trainees must complete each element in the correct order.

4.3 If you arrive more than 15 minutes after the scheduled start time, you may not be able to join the course. If you arrive late and cannot join, this will be treated as a late cancellation/no-show and the fee for that session may be lost.

4.4 If you do not attend a scheduled session, leave early, miss part of your time-tabled course, or are unable to take part because you have not met the licence, eyesight, PPE, communication, health, or safety requirements, we may retain up to the full fee for that session to cover our reasonable losses.

4.5 Courses are sold as booked sessions or packages. We do not normally refund part-elements of a course that you do not attend or cannot complete for reasons outside our control or because you have not met the requirements of these Terms & Conditions.

5. Suitable clothing and personal protective equipment (PPE)

At Universal Motorcycle Training®, your safety is our priority. Motorcycle training involves an increased risk of falls, loss of balance, abrasion, impact, and weather exposure. You must wear suitable clothing and PPE for all riding activities. The instructor has final authority on the day to decide whether your clothing and equipment are suitable for motorcycle training.

5.1 PPE requirements under UK law and DVSA guidance

5.1.1 Helmets

Helmets are a legal requirement for motorcycle riders and pillion passengers under the Highway Code and the Motor Cycles (Protective Helmets) Regulations 1998. Your helmet must comply with recognised standards and must be securely fastened. Before each journey, the visor should be clean and in good condition.

If you bring your own helmet, it must comply with UK requirements, be suitable for motorcycle use, be free from visible damage, cracks, heavy wear, or signs of impact, and fit securely. A loose, damaged, or non-compliant helmet will not be accepted.

5.1.2 Minimum clothing requirements

Jackets, gloves, trousers, and boots are vital for reducing injury risk. Motorcycle-specific CE-marked equipment is strongly recommended. As a minimum, you must wear clothing that provides reasonable protection for motorcycle training.

Item	Minimum requirement	Not accepted
Helmet	Legal motorcycle helmet in good condition, correctly fitted and securely fastened.	Damaged, loose, non-compliant, bicycle, equestrian, construction, or non-motorcycle helmets.
Jacket	Long-sleeved jacket, ideally motorcycle-specific, suitable for the weather.	Vest, T-shirt, thin top, sleeveless top, or clothing that exposes arms.
Gloves	Full-finger gloves covering the hands and wrists.	Fingerless gloves, thin fashion gloves, disposable gloves, or no gloves.
Trousers	Motorcycle trousers or sturdy abrasion-resistant jeans with no rips or tears.	Shorts, tracksuit bottoms, leggings, thin fashion trousers, ripped jeans, or exposed skin.
Footwear	Sturdy over-the-ankle boots, preferably motorcycle boots. Hiking boots may be accepted if suitably strong and secure.	Trainers, sandals, sliders, soft textile shoes, open footwear, high heels, loose footwear, and Chelsea boots unless specifically approved by the instructor.

Failure to wear suitable clothing or PPE may result in your training being postponed, refused, or terminated. In such cases, the session may be treated as unable to proceed because you did not meet the safety requirements, and fees may be retained in accordance with these Terms & Conditions.

5.2 Loan equipment

We maintain a stock of loan helmets, jackets, gloves, and other equipment in standard sizes, usually from Small to Extra-Large. Loan equipment is provided subject to availability and is normally issued on a first-come, first-served basis.

• Loan equipment is regularly inspected, cleaned, and maintained.
• Loan equipment remains the property of Universal Motorcycle Training®.
• You must treat loan equipment with care and return it at the end of the session.
• Any loss, misuse, deliberate damage, negligent damage, heavy soiling, or avoidable staining may result in repair, cleaning, or replacement charges.

If you require non-standard sizes or have specialist PPE needs, you must contact us before booking and you should bring your own suitable PPE. We may not be able to accommodate specialist sizing or equipment requirements at short notice.

5.3 Reasonable adjustments and individual requirements

If you have a disability, medical condition, religious requirement, non-standard sizing requirement, pregnancy-related need, or any other individual requirement that may affect PPE, clothing, communication, or participation, please contact us before booking. We will consider reasonable adjustments where safe, lawful, and practicable. Training cannot proceed unless the instructor is satisfied that the clothing and equipment are safe and suitable for motorcycle training.

5.4 Student responsibilities for PPE

• You must inspect any loaned equipment for fit and condition before riding and report any defects immediately.
• You must wear all required PPE correctly and follow instructor guidance on its use.
• Helmets must be securely fastened whenever riding or sitting on a motorcycle with the engine running.
• You must return all loaned equipment at the end of the session.

5.5 Why PPE matters

PPE reduces the risk and severity of injury from impact, abrasion, weather exposure, and loss of control. Wearing suitable PPE helps protect you, helps the instructor manage risk, and helps create a safer training environment for all trainees.

For more information, please refer to:

• https://www.gov.uk/ride-motorcycle-moped
• https://www.gov.uk/guidance/the-highway-code/rules-for-motorcyclists-83-to-88

6. Cancellations by the client

6.1 All cancellation requests must be made by email to contact@universalmct.co.uk or by telephone during office opening hours. We do not accept voicemail, WhatsApp, social media messages, or SMS text messages as valid cancellation notice unless we confirm acceptance in writing.

6.2 The day on which notice is received and the day of the course or test do not count as full working days. Unless we state otherwise, a full working day means a complete day before the course or test, excluding Sundays and UK public holidays. If notice is received outside office hours, it may be treated as received on the next working day.

6.3 CBT / ITM / Gear Conversion / Private Motorcycling Lessons

If you wish to cancel a CBT, ITM, Gear Conversion Course, or private motorcycle lesson, you must provide at least 3 full working days’ notice before the start of your course or session.

If you cancel within 3 full working days, fail to attend, arrive late, or cannot proceed because you have not met the course requirements, we may retain up to the full session fee to cover our reasonable losses, including instructor allocation, motorcycle allocation, equipment allocation, site allocation, administration, and lost opportunity to sell the place to another trainee.

6.4 Full Motorcycle Licence Courses – A1 / A2 / A / DAS

Full licence courses require advance planning, instructor time, motorcycle allocation, DVSA test planning, escort arrangements, and limited training availability. If you wish to cancel a full licence course, you must provide at least 11 full working days’ notice before the first booked training session, test date, or course start date, whichever is earliest.

If you cancel within 11 full working days, fail to attend, arrive late, or cannot proceed because you have not met the licence, theory test, CBT, PPE, eyesight, communication, health, or safety requirements, we may retain up to the full course fee to cover our reasonable losses, including any non-refundable DVSA test fees, reserved instructor time, motorcycle allocation, training-site allocation, administration, and lost opportunity to sell the course place.

This 11 full working day rule is Universal Motorcycle Training®’s own operational requirement for full licence courses. It is separate from any DVSA test-fee refund rules.

7. Cancellations or postponements by Universal Motorcycle Training®

7.1 Universal Motorcycle Training® may cancel, postpone, or change a training session where it is unsafe or not reasonably practicable to proceed. Examples include adverse weather, ice, snow, high winds, extreme heat, site closure, serious equipment failure, instructor illness, DVSA action, public health instruction, safety concerns, or another event outside our reasonable control.

7.2 Where we cancel or postpone for safety reasons or circumstances outside our reasonable control, we will normally offer a rebooking at no extra charge. We will give as much notice as reasonably possible, but short-notice changes may sometimes be unavoidable.

7.3 If we cancel because we are unable to provide the service for reasons within our reasonable control, you may choose either a rebooking or a refund for the part of the service not provided.

7.4 We are not responsible for indirect losses, such as travel costs, accommodation, lost earnings, courier insurance, work commitments, or other consequential losses, unless the law says otherwise.

8. Cancellations by the Driver and Vehicle Standards Agency (DVSA)

8.1 DVSA may cancel or change Module 1, Module 2, theory tests, or any other DVSA appointment because of weather, examiner availability, industrial action, safety issues, technical problems, or other circumstances outside our control.

8.2 We are not responsible for DVSA cancellations or DVSA changes. Where we have already provided training, motorcycle hire, instructor time, escort time, warm-up time, administration, or test preparation, those service fees are not automatically refundable simply because DVSA cancels or changes the test.

8.3 Any DVSA test-fee refund, complaint, or expenses claim arising from a DVSA cancellation must be taken up directly with DVSA. We will assist with rebooking where reasonably possible, subject to availability and any additional training, hire, test, escort, or administration fees.

8.4 Current GOV.UK guidance should be checked for DVSA test cancellation and refund rules, as DVSA rules may change. GOV.UK currently provides guidance here: https://www.gov.uk/cancel-driving-test

9. How to rebook your session/course

9.1 If you wish to rebook a CBT, ITM, Gear Conversion Course, or private motorcycle lesson, you must provide at least 3 full working days’ notice before the course or session starts.

9.2 If you wish to rebook a full motorcycle licence course, including A1, A2, Category A, or DAS, you must provide at least 11 full working days’ notice before the first booked training session, test date, or course start date, whichever is earliest.

9.3 Rebooking requests made inside the required notice period may be refused or may require payment of further fees. This is because instructors, motorcycles, equipment, training sites, and test resources may already have been reserved and may not be resold at short notice.

9.4 Rebooking is subject to availability. We cannot guarantee the same instructor, motorcycle, site, time, or DVSA test date.

9.5 If you cannot attend because of serious illness, bereavement, jury service, medical emergency, stolen driving licence, or another exceptional circumstance, please contact us as soon as possible and provide evidence. Any goodwill transfer or reduction is at management discretion unless the law requires otherwise.

10. Refunds and reasonable losses

10.1 Where a refund is due under these Terms & Conditions, it will normally be made to the original payment method unless this is not possible.

10.2 If you request a refund, we may ask for proof of purchase, booking confirmation, identity verification, and the reason for the refund request. We will also check our own records.

10.3 If you cancel and it is not our fault, we may deduct a reasonable amount to cover losses and costs directly arising from your cancellation. This may include administration, reserved instructor time, motorcycle allocation, equipment allocation, training-site allocation, card processing charges, DVSA test costs, and loss of profit where we cannot reasonably resell the place.

10.4 We will not retain more than is reasonable in the circumstances. Where we are able to resell the course place or reduce our losses, this will be taken into account.

10.5 If Universal Motorcycle Training® fails to provide the service with reasonable care and skill, or if another statutory right applies, we will deal with the matter in accordance with your statutory rights. This may include repeat performance, a price reduction, or a refund where required by law.

10.6 Approved refunds may take up to 10 working days to reach your bank account after processing, depending on your card issuer, bank, or payment provider.

11. Legal requirements and course agreements

11.1 Compulsory Basic Training can only be provided by an Approved Training Body authorised by DVSA. Universal Motorcycle Training® is a DVSA Approved Training Body. DVSA-regulated training must be delivered according to DVSA requirements, the ATB Manual, and applicable law.

11.2 Course Agreement 1 – following instructor guidance

All trainees attending a Universal Motorcycle Training® course agree to follow the instructions, guidance, directions, safety briefings, and decisions of the appointed instructor. If you fail to follow instructions, fail to respond to training, ride dangerously, or create a risk to yourself, staff, other trainees, or the public, your training may be stopped or terminated.

If you are a complete beginner or novice and your expectation is to complete CBT in one day, we strongly recommend that you consider an Introduction to Motorcycling (ITM) course or private motorcycle lessons before CBT. This can help you understand the controls, balance, braking, observation, and basic riding skills before the regulated CBT day.

11.3 Course Agreement 2 – pre-road declaration

Before any CBT on-road training takes place, you may be asked to sign or confirm a pre-road declaration. This may include confirming that you have received training so far, that you feel sufficiently competent to proceed to the on-road element, that you understand the risks of riding on public roads, that the motorcycle or scooter is suitable for you, and that you are fit to continue in the weather and road conditions prevailing at the time.

If you refuse to sign or confirm a required pre-road declaration, the on-road element cannot proceed. You may need further on-site training at additional cost before the course can continue.

11.4 Course Agreement 3 – CBT on manual/geared motorcycles

You may choose to do CBT on either an automatic or manual/geared motorcycle, subject to availability, suitability, and instructor assessment.

Learning to ride a manual/geared motorcycle requires balance, clutch control, throttle control, gear selection, braking, steering, observation, and concentration at the same time. Even experienced car drivers may find this challenging.

If you are a novice rider with no recent manual motorcycle experience and you expect to complete CBT in one day, we strongly recommend that you book CBT on an automatic motorcycle first, followed by a Gear Conversion Course to learn manual/geared riding. Alternatively, you should consider booking two CBT days on a manual/geared motorcycle or a 1-to-1 Executive CBT session.

12. Duration and completion of a Compulsory Basic Training (CBT) day session

12.1 CBT is a modular training course consisting of five elements, from Element A to Element E. You cannot progress from one element or sub-element to the next until the instructor is satisfied that you have reached the required safe basic standard.

12.2 The on-road riding element of CBT must last at least 2 hours. The overall CBT day commonly lasts around 6 to 8 hours, and sometimes longer. The exact duration depends on the trainees, the group, the weather, safety, the training site, learning pace, and progress through each element.

12.3 CBT is training, not a guaranteed certificate. You do not automatically receive a DL196 certificate because you attended. Your instructor must be satisfied that you have met the required safe standard.

12.4 If your instructor decides that you have not yet reached the required safe standard, your CBT will be recorded as not completed and a DL196 certificate will not be issued. You may need further training at additional cost before another road ride or certificate issue can be considered.

12.5 The majority of trainees complete CBT in one day, but some trainees need more time. This is normal, particularly for complete beginners, nervous trainees, trainees with limited road knowledge, trainees with limited English or communication difficulties, or trainees attempting manual/geared CBT without previous experience.

12.6 Because CBT is client-centred and safety-led, we can confirm the starting time but cannot guarantee the finishing time. You should reserve the whole day and avoid scheduling other commitments immediately after your session.

12.7 Universal Motorcycle Training® may offer different CBT options, subject to availability and price:

• CBT Standard/Renewal – group CBT with up to four trainees and one instructor for on-site elements.
• CBT 2-to-1 – two trainees and one instructor.
• CBT Executive 1-to-1 – one trainee and one instructor.

12.8 In a group CBT session, you must progress at a pace that allows the course to continue safely for the group. If you cannot safely keep pace, the instructor may stop your session and advise further training. This is not a punishment. It is a safety decision. Further sessions or training will be charged unless management agrees otherwise.

For more information on how CBT works, please refer to GOV.UK: https://www.gov.uk/motorcycle-cbt/how-training-works

13. Complaints

13.1 We aim to resolve concerns quickly and fairly. If you are unhappy with any part of your experience, please raise this with your instructor, the site manager, or the office as soon as possible so that we can try to resolve it informally.

13.2 If the matter cannot be resolved informally, or if the complaint is serious, you may make a formal complaint by email to contact@universalmct.co.uk with the subject line Formal Complaint, or by post to Universal Motorcycle Training®, 82 Sunleigh Road, Alperton, Wembley, HA0 4LR.

13.3 A formal complaint should include your full name, booking reference if available, course date, training site, instructor name if known, a clear summary of the issue, any evidence, and the outcome you are seeking.

13.4 We will acknowledge a formal complaint within 2 working days and aim to provide a written response within 10 working days. Where a complaint requires more time, we will explain the reason and provide an updated timescale.

13.5 If you remain dissatisfied after our response, you may request a Director review. As a DVSA-regulated Approved Training Body and MCIA-accredited provider, we will cooperate with any relevant DVSA or MCIA enquiry.

14. Road traffic violations

14.1 Clients in control of a Universal Motorcycle Training® motorcycle or scooter are responsible for complying with road traffic law, the Highway Code, instructor directions, road signs, speed limits, traffic lights, bus lane restrictions, parking controls, and all other applicable rules.

14.2 If you commit a road traffic offence, receive a fixed penalty notice, receive a parking charge, receive a bus lane or congestion-related penalty, or cause any other legal or enforcement issue while in control of a vehicle, you are responsible for the consequences.

14.3 Where legally required or reasonably requested by an authority, we may provide relevant details to the police, DVSA, DVLA, local authorities, Transport for London, insurers, or other competent authorities. We will normally inform the client where appropriate and lawful to do so.

15. Behaviour, drugs and alcohol

15.1 Universal Motorcycle Training® is a road safety organisation. We expect all trainees, clients, visitors, staff, and instructors to behave respectfully, safely, and lawfully.

15.2 We may refuse, pause, or terminate training without refund if, in the instructor’s reasonable opinion, you:

• are under the influence of alcohol or drugs;
• smell of alcohol, cannabis, or other intoxicating substances;
• appear unfit to ride because of fatigue, illness, medication, distress, or impairment;
• ride dangerously or ignore safety instructions;
• refuse to follow instructor directions;
• misuse motorcycles, equipment, radios, or PPE;
• act aggressively, abusively, threateningly, or disrespectfully towards staff, instructors, other trainees, site staff, DVSA examiners, or members of the public;
• damage property or equipment deliberately or negligently;
• commit or appear to commit any illegal or inappropriate act; or
• otherwise create a risk to yourself, staff, other trainees, other road users, or the public.

15.3 Abuse of staff or other clients will not be tolerated. We may report serious behaviour, threats, violence, suspected fraud, suspected forged documents, or criminal conduct to the police, DVSA, DVLA, MCIA, insurers, or other relevant authorities.

16. Customer vehicles

16.1 Any motorcycle, scooter, moped, or other vehicle supplied by the customer for use during training is not covered by Universal Motorcycle Training®’s motor insurance policy.

16.2 You are responsible for ensuring that your vehicle is legal, roadworthy, safe, suitable for the course, and suitable for the licence category and training being undertaken.

16.3 Before training can proceed on a customer-supplied vehicle, you must produce any documents reasonably required by the instructor. These may include:

• valid motor insurance for the vehicle and rider;
• valid MOT certificate where required;
• evidence that the vehicle is taxed where applicable;
• Vehicle Registration Document (V5C) where requested;
• valid driving licence showing the correct entitlement;
• legal L-plates clearly displayed front and rear where required; and
• any other document reasonably required for the course or test.

16.4 The instructor may inspect the vehicle before training. This may include checks on brakes, oil, lights, tyres, steering, suspension, chain, mirrors, horn, throttle, stands, exhaust, frame condition, L-plates, and any modifications.

16.5 If the instructor considers the vehicle unsafe, unroadworthy, uninsured, unsuitable, illegally modified, too noisy, inadequately documented, or otherwise inappropriate for training, the instructor may refuse to allow its use. The instructor’s decision on the day is final. If the vehicle is refused and no suitable alternative is available, the session may be unable to proceed and fees may be retained in accordance with these Terms & Conditions.

16.6 You remain responsible for any damage to your own vehicle, any insurance claim, any road traffic offence, and any legal consequence arising while you are in control of your own vehicle during training or testing.

17. Liability, injuries and inherent risks

17.1 Motorcycle training involves inherent risks, including falls, loss of balance, collision, injury, damage to property, adverse weather exposure, and interaction with other road users.

17.2 We manage those risks through DVSA-regulated instruction, suitable training areas, maintained motorcycles, PPE requirements, instructor supervision, safety briefings, and ongoing assessment. However, risk cannot be removed completely.

17.3 You are responsible for following instructor directions, riding with due care, wearing required PPE, disclosing relevant medical or medication issues, meeting licence and eyesight requirements, and complying with road traffic law.

17.4 Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, breach of your statutory rights, or any other liability that cannot lawfully be limited or excluded.

17.5 We are not responsible for loss, damage, injury, cost, or expense caused by your failure to follow these Terms & Conditions, your failure to follow instructor directions, your unsafe riding, your unlawful conduct, your unsuitable clothing or PPE, your medical non-disclosure, your customer-supplied vehicle, or matters outside our reasonable control, except where the law says otherwise.

17.6 You should not bring valuable personal items to training. Personal items remain your responsibility unless loss or damage is caused by our negligence.

18. Bike hire

This section applies where you use a motorcycle, scooter, moped, or other vehicle supplied by Universal Motorcycle Training®.

18.1 Fixed penalties, excess charges and road traffic matters

The hirer shall be liable, as if the owner of the motorcycle, for any:

1. fixed penalty notice, penalty charge, excess charge, congestion charge, bus lane penalty, parking charge, toll, road-user charge, or similar enforcement matter arising while the hirer is responsible for the vehicle;
2. offence or alleged offence committed in respect of that vehicle under road traffic, parking, tolling, environmental, or enforcement legislation; and
3. reasonable administration cost incurred by Universal Motorcycle Training® in dealing with the matter.

18.2 Insurance provided through Universal Motorcycle Training®

• Universal Motorcycle Training® fleet motorcycles are normally covered by a Third Party Only motor insurance policy, the terms of which are available for inspection at the training centre on reasonable request.
• Third Party Only insurance does not cover damage to the Universal Motorcycle Training® motorcycle itself.
• The hirer remains liable for loss or damage to the motorcycle caused by accident, collision, misuse, negligence, breach of instructor instructions, or breach of these Terms & Conditions.
• The hirer may also remain liable for any loss or damage to a third party caused by a wilful act, negligence, unlawful riding, or breach of the insurance policy terms.

18.3 From the moment a motorcycle or scooter is assigned to you by the instructor, it becomes your responsibility until it is returned and accepted back by the instructor. This section acts as a vehicle hire agreement without the need for a separate signature unless we require one.

18.4 Any damage will be assessed fairly. We may use photographs, instructor notes, incident reports, repair invoices, supplier quotations, fleet records, and reasonable labour or recovery costs to calculate the amount payable. You will not be charged for fair wear and tear.

19. Equipment hire

This section applies where you use any helmet, jacket, gloves, high-visibility item, waterproof trousers, radio, earpiece, or any other equipment supplied by Universal Motorcycle Training®.

19.1 Loaned or hired equipment remains the property of Universal Motorcycle Training® and must be used only for the purpose of training.

19.2 You are responsible for taking reasonable care of the equipment from the moment it is issued to you until it is returned and accepted back by the instructor or staff member.

19.3 You may be charged for cleaning, repair, or replacement where equipment is lost, stolen, misused, deliberately damaged, negligently damaged, heavily soiled, stained, or not returned.

19.4 Equipment is not covered by the Third Party Only motor insurance policy applying to Universal Motorcycle Training® motorcycles.

19.5 Any charge will be assessed fairly using condition records, photographs, supplier costs, cleaning costs, repair costs, or replacement cost. You will not be charged for fair wear and tear.

20. Medication, health and fitness to ride

20.1 You must be fit to take part in motorcycle training. Before training starts, you must tell your instructor if you have any medical condition, injury, disability, fatigue, medication, treatment, eyesight issue, hearing issue, balance issue, pregnancy-related issue, anxiety, or other matter that may affect your ability to ride safely, understand instructions, balance, control the motorcycle, or take part in the course.

20.2 Some prescription, over-the-counter, and recreational substances can affect concentration, reaction time, balance, judgement, coordination, or legal fitness to ride. You must not ride if you are unfit through medication, alcohol, drugs, fatigue, illness, or any other impairment.

20.3 If the instructor has reasonable safety concerns, training may be paused, refused, or terminated. We may ask you to obtain medical, optician, or other professional advice before rebooking.

20.4 We will handle any health information in accordance with our Privacy Policy and data protection obligations.

21. DL196 (CBT) certificates

21.1 A DL196 certificate is issued only when your instructor is satisfied that you have successfully completed all required elements of CBT to the required safe standard.

21.2 A DL196 certificate is an important document and must be kept safe. We recommend taking a clear photograph or copy of the certificate immediately after issue and storing the original securely.

21.3 We can only issue a replacement DL196 where Universal Motorcycle Training® issued the original certificate, your identity can be verified, our records confirm the issue, and the certificate has not expired.

21.4 Replacement DL196 requests can only be accepted from the named person on the certificate and must be made through our approved process for ID verification. The current replacement fee is £20 plus postage where applicable, unless changed and published by us.

21.5 Replacement certificates may take around 14 days to process and post. There is no guaranteed fast-track process.

22. Safety-critical communication and language support

22.1 Motorcycle training requires clear two-way communication between the trainee and instructor. You must be able to understand and respond to safety instructions, road directions, emergency commands, questions, and feedback.

22.2 If you require language support, an interpreter, additional time, a 1-to-1 session, or an instructor who speaks a particular language, you must contact us before booking. We will consider reasonable adjustments where safe and practicable.

22.3 Some instructors may speak or understand other languages, such as Portuguese, Spanish, Italian, French, Hindi, or Urdu. This is subject to availability and must be agreed before booking. Such requirements may need a 1-to-1 session or a specific site, date, or instructor.

22.4 If an interpreter is used, they must be able to remain available for the whole course where required, must not interfere with safety instructions, and must follow instructor guidance. For on-road riding, the instructor must be satisfied that communication remains safe and effective.

22.5 If, in the instructor’s reasonable opinion, there is not sufficient two-way communication to deliver the DVSA syllabus safely, training cannot continue and the session may be recorded as not completed. Fees may be retained in accordance with these Terms & Conditions.

23. Pandemic, illness and sickness policy

23.1 Universal Motorcycle Training® may introduce or update procedures to manage public health risks, contagious illnesses, or other safety concerns. These may include cleaning, PPE, ventilation, distancing where practicable, hand hygiene, refusal of attendance, or rebooking procedures.

23.2 If you are unwell, contagious, under medical instruction to isolate, or otherwise not fit to attend, you must notify us as soon as possible. Our standard cancellation and rebooking policies apply unless management agrees otherwise or the law requires otherwise.

23.3 We encourage clients to act responsibly and not attend training if they pose a risk to others or are not fit to ride. We may refuse training to any individual showing visible signs of illness, impairment, or unsafe fitness to ride where the instructor reasonably considers that proceeding would create a safety risk.

23.4 Where you provide evidence of a serious medical issue, government-imposed restriction, or exceptional circumstance, we may consider a discretionary rebooking or goodwill reduction. This is not guaranteed unless required by law.

24. Privacy policy and data protection

24.1 We do not store credit card details and do not share card details with third parties except as necessary for secure payment processing through our payment providers.

24.2 Information provided to Universal Motorcycle Training® will be treated as confidential and handled in accordance with our Privacy Policy and applicable data protection law.

24.3 We may process personal information for booking administration, training delivery, DVSA compliance, licence verification, customer service, complaints, incident reporting, insurance, legal obligations, fraud prevention, and the establishment, exercise, or defence of legal claims.

24.4 We may share relevant information with organisations where necessary and lawful, including DVSA, DVLA, MCIA/MCIAC, Transport for London, police, local authorities, insurers, payment providers, IT/CRM providers, legal advisers, and regulators.

24.5 As part of our due diligence process, we may use your personal information, such as driving licence number, National Insurance number, date of birth, postcode, and DVLA check code, to perform DVLA checks online or over the phone so that we can verify that you are legally entitled to ride during training.

24.6 We may record whether you passed an eyesight check, whether glasses or contact lenses were required, and any health or medication information that is necessary for safety, legal, insurance, regulatory, or complaint-handling purposes. Health information will be handled with additional care.

24.7 Please see our full Privacy Policy: https://www.universalmct.co.uk/privacypolicy

24.8 Please see our Cookies Policy: https://www.universalmct.co.uk/cookiepolicy/

25. Copyright, trade marks and domain names

25.1 The Universal Motorcycle Training® name, brand, website content, course materials, photographs, videos, graphics, documents, logos, wording, and other intellectual property are protected by copyright, trade mark rights, passing off, and other legal rights where applicable.

25.2 You may copy or share public website content only for lawful personal use, to make or discuss a booking, or to promote Universal Motorcycle Training® in a fair and accurate way. Any other use, including copying course materials, reproducing website content, impersonating the business, using our logo, using our stamp, or issuing documents that appear to come from Universal Motorcycle Training®, requires prior written permission.

25.3 Unauthorised use of our name, brand, stamp, logo, training materials, DL196-related details, website content, or intellectual property may result in legal action and may be reported to DVSA, police, insurers, platforms, or other relevant authorities.

25.4 Domain names used by or associated with Universal Motorcycle Training® may include:

• www.universalmct.co.uk
• www.universalmct.com

26. Website content

26.1 We make reasonable efforts to keep website information accurate and up to date. Course descriptions, prices, availability, DVSA rules, government guidance, locations, start times, and operational arrangements may change.

26.2 If there is an obvious error on the website, in a price, in availability, or in a course description, we may correct the error and contact you to confirm whether you wish to proceed on the corrected basis.

26.3 Information on our website is provided for general guidance and booking purposes. It should not be treated as legal advice, medical advice, or a substitute for current GOV.UK, DVSA, DVLA, Highway Code, or legal guidance.

27. Terms and Conditions – further information

If you have an enquiry about any aspect of these Terms & Conditions, your booking, your course, or our use of your personal information, please contact us as follows:

• Email: contact@universalmct.co.uk
• Post: Universal Motorcycle Training®, 82 Sunleigh Road, Alperton, Wembley, HA0 4LR
• Website: https://www.universalmct.co.uk

Last reviewed: 08/06/2026

Next scheduled review: 08/06/2027