Fully qualified & experienced instructors Six training centres in London Sanitized helmets, jackets and gloves provided
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MACBRIT Solutions Ltd. T/A Universal Motorcycle Training®
Terms & Conditions
Valid from 01/01/2022
On the day of your training (or DVSA test), you must hold and be in possession of a valid UK driving licence. It must be produced to your trainer (or DVSA examiner) upon registration of the course (or test). No other forms of licence or ID are acceptable. No copies are acceptable. It is your responsibility to bring these documents to all training sessions (or test) that you attend. In failing to do so, training (or test) may be terminated for that day and fees for that day will be lost. This may impact on your course (and or test) and in your losing entire course fees.
It is the responsibility of the client to make sure that the licence is valid and up to date before any formal training course can commence. Details of how to check if your licence is valid and up to date are available on the DVLA website.
You must attend all the scheduled days of training in full. Attendance requires you to attend on time so please allow for traffic and transport issues. As the courses are regulated by the DVSA and have a set syllabus they cannot be delayed or postponed for an individual. Late attendance (arriving more than 15 minutes after the start time of your training/course) can lead to you missing your session and your fees being forfeit. You cannot join the course once it has started as you must complete each part of the course by Law. We cannot offer refunds or compensation for missed training sessions or test. If you do not attend elements of your time-tabled training, your course may be terminated with no refund. Courses are sold as a whole and we cannot offer refunds for part elements not attended.
Trainees taking part in any training courses must wear suitable clothing that offers reasonable protection. Wear layers that will keep you warm when it is cold and take a layer off when it is warm. We also advise you the wear something to cover up your neck like a scarf or snoodie tucked in will stop wind-chill.
We understand you may be new to biking and may not yet have your own motorcycle equipment. If this is the case, we will provide you with a helmet, jacket and gloves for you to use on your training the day. However, if you do not yet have proper motorcycle trousers and motorcycle boots, as an alternative, on the day of your training, you must be wearing at least sturdy and unripped jeans trousers and hiking boots. Please note that we DOT NOT accept trainers or footwear made of soft textiles that DO NOT offer sufficient abrasion protection (such as Allstars Converse made with soft textiles), tracksuit bottoms, or sandals and shorts as you would be at risk of a serious injury.
If clothing worn is viewed as inappropriate and unsafe then the client may be asked to rebook the training course at an additional cost.
4.1 CBT / ITM / GEAR CONVERSION / PRIVATE MOTORCYCLING LESSONS:
If you wish to cancel your course for any reason, you MUST provide a minimum of 3 (three) full working days’ notice before the start of your course
Cancellations made within 3 (three) full working days will result in the loss of your entire paid fees.
4.2 FULL MOTORCYCLE LICENCE COURSES – A1 / A2 / A (DAS)
As of 3rd April 2018, the Driver and Vehicle Standards Agency (DVSA) has changed their Terms & Conditions, and the amount of notice that has to be given to cancel a test has been increased to 10 working days (this includes both motorcycle and vocational tests).
Therefore, if you wish to cancel your course for any reason, you MUST provide a minimum of 11 (eleven) full working days’ notice before the start of your course.
Cancellations made within ten (10) full working days will result in the loss of your entire paid fees.
All cancellations must be made by phone or email. We DO NOT accept voicemail or text messages as notification of cancellations.
Universal Motorcycle Training® may cancel or change your training course due to both adverse weather conditions that make the training unsafe to proceed or any other unforeseen circumstances. Prior notification will be given to the client as soon as possible. We endeavour to do this prior the start of the course; however, depending on the circumstances this may not be possible.
Any courses that are cancelled by Universal Motorcycle Training® due to the aforementioned circumstances can be rebooked at no extra charge. No refunds will be offered.
5. Cancellations by the Driver and Vehicle Standards Agency (DVSA)
Regarding full motorcycle licence tests, such as Module 1 and or Module 2, the Driver and Vehicle Standards Agency (DVSA) may cancel or change any scheduled tests with them, due to both adverse weather conditions that may deem the test unsafe to proceed or any other unforeseen circumstances, such as DVSA examiner’s illness and or no show. It should be noted that we are not in control of any test cancellation made by the DVSA, and as such, we cannot provide any refunds for any of our service fees, such as training provided and or warm-up test escort, which may be unable to proceed due to DVSA test cancellation.
Any potential test fee refunds and or complaints that may arise as a result of a DVSA test cancellation, should be taken up directly with the DVSA, and we are not in a position to provide any advisory and or legal help in this regard.
If the DVSA cancels a test, prior notification will be given to the client as soon as possible. We endeavour to do this prior the start of the DVSA test; however, depending on the circumstances, this may not be possible.
If you wish to rebook your session/course for any reason, you must provide a minimum of 3 (three) full working days’ notice (11 full working days’ notice in case of Full Motorcycle Licence Courses) before your course starts. Any rebooking requests within 3 (three) for any session (apart from full motorcycle licence sessions, which are 11 full working days’ notice) from the start date of the course will result in a loss of fees paid. For more information, please contact us. You may rebook via our website.
Full refunds can be requested 3 (three) full working days before the start date of the course (11 full working days’ notice in case of Full Motorcycle Licence Courses), less 30% administration fee. If you wish to cancel your course and receive a refund you must provide at least 3 (three) full working days’ notice prior to the start of that course and you MUST also provide us with the receipt.
Universal Motorcycle Training® will NOT offer a refund unless a valid receipt can be provided. Refunds must be made in the same way the original payment was received by Universal Motorcycle Training®.
However, Universal Motorcycle Training® reserves the right to refuse a refund if no proof of purchase can be provided. Refunds may take up to 10 working days to credit back to your bank account.
Compulsory Basic Training can only be provided by an Approved Authorised Training Body (ATB). Universal Motorcycle Training® is a DVSA approved training body. As such, all training courses carried out by Universal Motorcycle Training® are governed by the Driver and Vehicle Standards Agency.
Course Agreement 1
All Trainers currently registered with Universal Motorcycle Training® are DVSA Approved and trained to a high standard. All clients attending one of Universal Motorcycle Training® training courses will agree to follow the instruction and guidance of the appointed registered trainer for the purpose of Compulsory Basic Training. Clients who fail to follow the necessary requirements or DO NOT respond to training will have their training course terminated. If you are a complete beginner/novice in regards to riding a motorcycle/scooter and if your EXPECTATION is to complete your Compulsory Basic Training (CBT) in one day, then we strongly suggest you start with a Beginners Course (commonly know as ITM – Introduction to Motorcycling) or at least 1-2 hours of Private Motorcycling Lessons prior to your CBT. By doing that, you will have a better idea of what to expect and you will also give us a chance to initially assess your skills, in order for us to advise you how to proceed.
Course Agreement 2
All students on CBT courses must sign a disclaimer before any on-road training can commence. You must confirm that you are satisfied with the training you have received so far and as a result feel sufficiently competent to proceed with the next element of your Compulsory Basic Training involving a minimum of two hours riding on the public highway. You must be able to confirm that you feel sufficiently competent to conduct the training on the Public Highway in the weather conditions prevailing at the time and that the motorcycle/scooter that your riding is suitable for you.
Failure to sign this declaration will result in the course being unable to continue as the on-road element will be incomplete you will need to book more onsite training. This clause has been brought in as part of a new structure to the Motorcycle Training Industry Insurance Policy.
Course Agreement 3 – Option to do your Compulsory Basic Training (CBT) on a 125cc Manual (Geared)
You have an option to do your Compulsory Basic Training (CBT) either on a manual (geared) or automatic motorbike.
However, as a road safety organisation it is our job to ensure the safety of both our trainees and the general public. To learn to ride a manual (geared) motorcycle is no easy task; even if you are an experienced car driver, a motorcycle is a completely different vehicle, which in turn, requires you to perform a range of unique skills such as balance, throttle control, higher levels of concentration, ability to deal with the exposure to varying weather conditions and wind, combination of foot and hand controls, etc.
Thus, if you are a novice rider, with no previous recent experience on a manual bike, and if your expectation is to complete your Compulsory Basic Training (CBT) on the same day, we highly recommend you to do your CBT on an automatic bike; followed by a Gear Conversion Course to learn to ride a manual bike. Alternatively, you should book two (2) days (consecutive days) of CBT Standard on a manual (geared) bike, or book a CBT Executive Training on manual (geared) bike.
Compulsory Basic Training (CBT) is a modular training consisting of five elements (from Element A to Element E) and several sub-elements. You will not be able to progress from one element (or sub-element) to another until you have mastered the current one due to safety and learning purposes.
A CBT day session should last for at least 6 to 8 hours (sometimes much more). However, this will depend on several factors regarding the dynamic of the group and its individuals, including but not limited to:
(1) cognitive learning capacity
(2) rate of knowledge absorption and transcendency into practice
(3) level of experience and potential habits attached to it, etc.
(4) knowledge flow throughout the group
(5) whether conditions
(6) medical conditions from members of the group which may require frequent brakes
There is a set routine that is regulated by the DVSA. You will be taught elements in turn, and when you are safe to go onto the next element, then you progress through each element, until you have completed all the five stages. Although the majority of trainees get through in one day, very often, riders may need to come back another day session(s) to carry on training depending on how well they get on. The CBT course is completely safety orientated, so if you can’t complete all the stages on the day, then rest and return later on; this is the best and safest way to progress. This is also a requirement of the DVSA. Please note that any further sessions and or training will be charged.
Therefore, we are able to confirm the starting time of your session. However, we are unable to confirm its finishing time since the course is client-centred; thusly, the finishing time is correlated to all the trainees involved in the class and to their individual progression and development. As such, we strongly advise you to reserve the entire day as well as evening for your session and not to schedule any commitments on the day of your session, as we cannot foresee the finishing time of your session.
At Universal, we offer four types of day Compulsory Basic Training sessions:
All the above sessions are subjected to availability and will have different prices.
CBT Standard/Renewal (group CBT with up to four trainees and one instructor) or CBT 2-to-1: by making a booking on a CBT Standard/Renewal session, you must be aware that you will be part of a group for up to four trainees and one instructor. As such, there is an expected level of progress that you will have to achieve and demonstrate in order to continue to be part of the class as the course progress through its various Elements (A to E) and sub-elements. Should you not be able to progress at the appropriate and expected pace, your session will be terminated in order for the rest of the class to move on. Please note that any further sessions and or training will be charged. By making a CBT Standard booking with us, you agree that should you not be able to complete your day session for any reason e.g. (1) your instructor has deemed that you have not developed your riding skills enough to keep pace with the rest of the class and progress to other Elements or sub-elements of your course; (2) you have decided to leave the class for any personal reasons; (3) any other personal problem, you will have to book and pay for another session, should you wish to continue with your training.
Universal Motorcycle Training® offer the highest quality training to their clients. However, should the client have any complaints with any aspect of their experience with us, please report any informal compliant to a member of staff who will help to resolve the issue. If a formal complaint needs to be made we will take this very seriously, and the client should contact a senior member of the team to help resolve the issue.
Clients in control of one of Universal Motorcycle Training® motorcycles or scooters will take full responsibility for any violations regarding road traffic laws caused by them riding on the public highway. Relevant details will be passed to the appropriate authorities if requested. The client whom the offence relates will be informed.
Universal Motorcycle Training® is a road safety organisation. If at any time a student shows an unsuitable attitude, or demonstrates unacceptable risk-taking or failure to comply with an instruction that endangers themselves or others on the road, the course will be terminated at that point and fees forfeited. The instructor as a licenced DVSA assessor has the final decision in this matter. Additional training may at the company’s discretion be arranged at the students full expense.
Any inappropriate behaviour displayed by the client while taking part in any training course Universal Motorcycle Training® provides, could lead to the training being terminated and may also lead to relevant authorities being notified.
Any abuse of staff or other clients will not be tolerated on any level.
If any suspected use of alcohol or illegal substances is indicated or used on site that will endanger yourself, or others will result in termination of the training course with immediate effect.
Any illegal or inappropriate behaviour will simply not be tolerated.
Any vehicles supplied by the customer for use on any training courses conducted by Universal Motorcycle Training® will not be covered by Universal Motorcycle Training® insurance policy for motorcycles.
Responsibility is with the client to ensure that the vehicle is in a roadworthy condition and meets the relevant legal requirements. “L” plates must be clearly displayed front and rear. The vehicle must also be properly taxed. A valid MOT certificate must be shown to the trainer at the start of the course. A valid insurance cover note must be shown. A Vehicle Log Book (V5) must be produced. The trainer will check all relevant paperwork and check the motorcycle is in a safe and appropriate condition to commence your training.
In the unlikely event of an accident, or loss or damage to my personal effects, I acknowledge that the company will not be liable for any direct or indirect loss, damage or injury arising from or in connection with the service (except in instances of death or personal injury caused by the company’s negligence) and I waive all and any claims against Universal Motorcycle Training® in this respect.
*** Please note that this is only applicable if you are hiring a bike from us to do your course with.
Fixed penalties, etc.
The hirer shall be liable, as if the owner of the motorcycle, in respect of any:
Insurance provided through Universal Motorcycle Training®
Moreover, from the moment you are assigned a bike (scooter or motorcycle) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of a hire agreement.
By accepting our Terms & Conditions, and making your booking with us, you agree to the above statements.
Likewise, by making a booking with us you are accepting our Terms & Conditions.
*** Please note that this is only applicable if you are hiring equipment from us to do your course with.
Safety Helmet, Jacket, Gloves, High-vis, Water-proof trousers or any other equipment that is provide by Universal Motorcycle Training®
The hirer shall be liable, as if the owner of the above, in respect of any:
Insurance provided through Universal Motorcycle Training®
Moreover, from the moment you are assigned a piece of equipment (e.g. safety helmet, jacket, gloves, high-vis, water-proof trousers or any other equipment) by your instructor, it becomes your responsibility forthrightly, without the need of signing/accepting any further documentation. Thus, this agreement acts as a provision of an equipment hire agreement.
By accepting our Terms & Conditions, and making your booking with us, you agree to the above statements.
Likewise, by making a booking with us you are accepting our Terms & Conditions.
Please make your trainer aware if you are taking any medication or have any medical conditions that could affect your ability to ride a motorcycle/scooter before commencing your course.
If you have been issued with a DL196 (CBT) certificate, should you completed your Compulsory Basic Training (CBT) with us, please bear in mind that the DL196 certificate is a Government issued document and as such it must be looked after and properly stored so that it is not lost, stolen or damaged. We advise you to take a clear photograph and copy of the certificate immediately after being issued it and to keep these safe as well as at hand, in case you need to refer back to it. If your DL196 certificate is lost, stolen or damaged, we now require an average of fourteen (14) days to issue it and send it over the post. There is no fast track solution since issuing a DL196 duplicate can be enormous administrative endeavour.
Due to Data Protection, requests can be only be accepted if made by the named person on the Certificate and must be made through our online secure platform for ID verification purposes. Cost is £20 + postage if applicable.
Unless you are bringing a translator who is able and willing to accompany you during the full duration of your course, you must be able to speak and understand English at a good conversational level. As part of your client-centred efforts and diversity policy, some of our instructors are able to speak/understand other Languages such as Portuguese, Spanish, Italian, French, Hindi, and Urdu. However, these are classed as special requirements and due to this nature are often required to be on a 1-2-1 basis, so you must contact our office to an enquiry regarding the possibility of your requirement prior booking. Since we must ensure that you have understood all the instructions and syllabus of our training courses as laid out by the Driving Vehicle Standards Agency, and given the high-risk nature of motorcycling, in the event that your instructor deems your English insufficient to attain a satisfactory two-way communication, your training (or test) may be terminated for that day and fees for that day will be lost. This may impact on your course (and or test) and in your losing entire course fees.
In light of the ongoing nature of public health risks, including but not limited to COVID-19 and other contagious illnesses or diseases, Universal Motorcycle Training has established protocols to ensure the safety and wellbeing of both our clients and staff. These procedures are regularly reviewed in accordance with guidance from UK public health authorities, the Driver and Vehicle Standards Agency (DVSA), and other regulatory bodies, ensuring compliance with the latest standards and recommendations.
Our safety measures include enhanced cleaning protocols, the provision of personal protective equipment (PPE) such as masks and hand sanitiser, and efforts to maintain physical distancing where feasible during training sessions. We also adhere to any additional legal requirements regarding COVID-19, influenza, or other diseases as dictated by the UK government or local health authorities.
Ilness or Pandemic-Related Cancellations
Should you be impacted by illness, be it due to a pandemic or other contagious diseases, including but not limited to COVID-19, influenza, or any variant that necessitates self-isolation or medical intervention, our standard cancellation policies (as outlined in clauses 4, 5, and 6) will apply. We understand that such situations are beyond your control; however, we must balance these unforeseen events with our operational commitments and resource allocations.
It is important to notify us as soon as possible if you are unwell and unable to attend your booked training. Depending on the circumstances, we may be able to offer a reschedule at our discretion, particularly where proof of a medical condition or government-imposed restriction can be provided.
General Illness Policy
In the case of non-pandemic related illnesses (such as common colds or other minor ailments), the same cancellation policies will apply. However, we encourage clients to act responsibly and avoid attending sessions if they are unwell and pose a risk to others. We reserve the right to refuse training to any individual showing visible signs of illness without reimbursement if it is determined that their condition could affect the safety of themselves, other clients, or instructors.
Legal Compliance
Our policy aligns with the latest guidelines from the UK Health Security Agency (UKHSA) and the DVSA’s rider safety standards, which require all training providers to maintain a safe environment. Our compliance ensures that we meet the legal obligations set forth in the Health and Safety at Work Act 1974, the Employment Rights Act 1996, and other relevant public health directives aimed at reducing the spread of infectious diseases.
Clients are reminded that failing to adhere to these policies may result in refusal of service without compensation, as safety remains our top priority in line with government legislation and industry best practices.
We appreciate your understanding and cooperation as we continue to provide a safe, professional, and responsible environment for all.
We do not store credit card details nor do we share these details with any 3rd parties
All information passed to Universal Motorcycle Training® will be treated as confidential.
However, we share some customer information (e.g. name, course, postcode) with the DVSA, MCIA, and or Transport for London (TfL) which may in turn share these details to other 3rd parties (e.g. survey Companies, etc.).
Moreover, as part of our due diligence process, we reserve the right to utilise your personal information (e.g. Driving Licence Number, National Insurance Number, Date of Birth, etc.) to perform DVLA checks (online and or over the phone) on you, so that we can ensure that you will be riding your vehicle legally during your training. By accepting our Terms & Conditions, and making your booking with us, you agree to this policy.
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Copyright You may copy, reproduce, republish, download, post, broadcast, transmit, make available to the public, or otherwise use the site content only if you are using the content to promote Universal Motorcycle Training® as a company to do training, visit, invest or do business with. Any other use of the site content requires the prior written permission of Universal Motorcycle Training®. Unauthorised use of this Site and its content may breach copyright and other intellectual property rights. Universal Motorcycle Training® may go to Court to enforce its rights if there is any unauthorised or undesirable use of the brand. Domain names, the domain name listed below is the property of Universal Motorcycle Training®:
The figures reproduced in this website are the most up to date available to the editorial team at the time of going to press (1st of January 2022). While every effort has been made to ensure a high degree of accuracy, the authors can make no guarantees as to the accuracy or reliability of the information quoted.
Finally, should you have an enquiry about any aspect of these Terms and Conditions or our use of your personal information, please contact us as follows: by email: contact@universalmct.co.uk by post: Universal Motorcycle Training®, 82 Sunleigh Road, Alperton, HA0 4LR.
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